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Cookies and privacy

Page last updated: 2nd January 2018, 19:26

Not the edible kind (sorry)! We use several cookies on our website to find out how you (our users) are using it. 

Cookies are files created by websites you've visited, including this one. They store browsing information, like your site preferences or profile information. There are two types of cookies:

The cookies we use on this website and the information they collect and store about you are as follows:

Contact form

If you fill out our contact form and hit "send", we receive your name, email address and message. We do not store or use these for anything other than communicating with you about whatever it is you contacted us for.

Placing an order

If you begin to place an order for a personalised guide and reach the point where you have entered your email address and accepted the terms & conditions, our server stores the answers you gave to the questions in the form. It stores these whether you pay and complete the order or not. We store this information in case of payment problems (after entering your email address), so you do not lose the answers you gave to the form. It also helps us to see how many users are nearly completing the form, before dropping off at payment. 

If you have placed and payed for an order with us, you will receive a confirmation email from us, as well as follow-up emails as we make and deliver your guide. You will also be automatically added to our newsletter (see "MailChimp" below). 

If you have nearly completed an order with us (got as far as entering your email address, but not paid) we may email you to ask if you want to complete your order. You will not be added to our newsletter based on this action alone.

Google Analytics

We use Google Analytics to find out things about how our website is being used. For example, which other websites are leading users to our site, which pages people are using the most, or which keywords bring us up as a result in search engines. When we collect this data, we can not see individual information about you, the website user, or how you personally use the website. All users are anonymous, and in general we are looking at the trends of how most people use the pages on our website.

Read more about Google Analytics

MailChimp

If you sign up to our newsletter at the bottom of this page or place an order for a personalised guide with us, your name and email address will be stored in our MailChimp database. We use MailChimp to create and send newsletters to our subscribers. MailChimp treats information about you in accordance with the provisions of its Privacy Policy. MailChimp also uses certain technologies, such as pixels and web beacons, in the emails that are sent through MailChimp, which can track whether you have opened or clicked on our emails and if so, the date, time, and IP address associated with the open and/or click.

Read more about MailChimp

Stripe

If you purchase a guide or any other product on this website, your payment will be processed by Stripe. Your payment information is encrypted, and neither we, nor Stripe itself, have access to your debit or credit card information. The only data about your order that we can see is your email address, date and time of purchase, the amount spent and the last four digits of the card you used for payment. The only action we can take within stripe regarding your order is to issue a full or partial refund.

Read more about Stripe

Facebook

If you browse this website whilst logged in to your Facebook account, our Facebook pixel may include you in one of our custom audiences. This is an audience such as "Users who have been on this page of our website" and in theory, we could then advertise to you on Facebook. However, we prefer not to market our services via advertisements, and we have still not used this feature of Facebook. In any case, if you are worried about Facebook following your every move on the internet (which it most likely is), you can change your privacy settings here.

Read more about Facebook pixels


By continuing to use this website, you are agreeing to our use of cookies.